**Welcome to SitterHaven, where we prioritize your privacy and are committed to protecting it.** This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using the SitterHaven platform, you consent to the practices described in this policy.
### 1. Information We Collect:
- **User Information**: When you sign up for SitterHaven, we collect personal information such as your name, email address, and contact details to create and manage your account.
- **Payment Information**: To facilitate transactions, we collect payment details, including credit card information, which is processed securely through our payment gateway.
- **Profile Information**: Users can provide additional information, such as photos, preferences, and special instructions, to personalize their profiles and enhance the caregiving experience.
- **Usage Data**: We collect data on how you interact with our platform, including browsing activity, search queries, and preferences, to improve our services.
### 2. How We Use Your Information:
- **Providing Services**: We use your information to connect you with suitable babysitters and pet sitters, process bookings, and facilitate communication between users.
- **Improving User Experience**: Collected data is utilized to enhance our platform, tailor recommendations, and optimize user experience based on preferences and feedback.
- **Security and Fraud Prevention**: We employ your information to ensure the security of our platform, detect and prevent fraudulent activities, and protect the rights and safety of users.
- **Communication**: We use your contact information to send important updates, notifications, and respond to inquiries. Users can manage communication preferences in their account settings.
### 3. How We Share Your Information:
- **Sitter Communication**: Your profile information, including preferences and special instructions, is shared with selected babysitters or pet sitters to ensure personalized care.
- **Third-Party Service Providers**: We may share information with trusted third-party service providers, such as payment processors and IT service providers, to support our platform’s functionality.
- **Legal Compliance**: We may disclose your information in response to legal requests, enforce our terms and policies, or protect the rights, property, and safety of SitterHaven, its users, and others.
### 4. Your Choices and Controls:
- **Profile Management**: Users can access and update their profile information, communication preferences, and account settings at any time.
- **Opt-Out**: You can opt-out of certain communications by adjusting your preferences in the app or contacting us directly.
### 5. Security Measures:
We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and absolute security cannot be guaranteed.
### 6. Children’s Privacy:
SitterHaven is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove the information promptly.
### 7. Changes to Privacy Policy:
SitterHaven reserves the right to update this Privacy Policy periodically. Users will be notified of any significant changes via email or through the app. Continued use of the platform after such modifications constitutes acceptance of the updated policy.
### 8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [support@sitterhaven.com](mailto:support@sitterhaven.com).
*Your privacy matters to us. Thank you for trusting SitterHaven.*
This Privacy Policy is designed to ensure transparency and trust while complying with privacy laws and regulations.